Can you please email us at OHConnect kalahariresorts. Thanks, Kassie. Family of three stayed in a Lodge Suite for two nights - also traveled with a family of four who had their own Lodge Suite. Check-in was quick and easy, but I can see how it can be along process if you arrive at a prime time check-in.
Suite was spacious and well laid out, amenities were good quality. Our tub had an issue with the stopper not staying up so we had to prop it open with a spare container of lotion in order to take a shower. I assume the tub gets cleaned regularly, this is a relatively easy problem to fix and should have been taken care of. Beds were OK, I didn't sleep very well the 2nd night. Food and drink were good a bit pricey for the quality, but not unlike other amusement parks. Both were good quality with great service. Lunches were at the food vendors in the waterpark - typical quality and price.
Everyone had fun at the waterpark. Kids ran around and did all of the water attractions and adults relaxed in loungers and adults-only hot tub. Over the course of our stay the wave pool was shut down at least three times for minutes each due to what they term "chemical imbalance" which is loosely translated to a kid's swim diaper leaked or came off. It's gross, but the staff worked very hard to remove contaminants and add chemicals to bring things back into balance ;. Bottom lines is parents need to be more responsible and aware of what's going on with their children.
Housekeeping was our only real issue as we were gone from 9a to 5p one day and the room had not been cleaned. We put the DND sign out as we were getting ready for dinner. About 30 minutes after we returned to the room housekeeping knocked and announced themselves. Another housekeeper was standing there and asked me if the DND sign was on the door when the other housekeeper knocked. She corrected the other housekeeper in front of me after I told her the DND sign was there.
There appeared to be a language barrier, Overall it was a good time and met expectations. We'll be back, but will probably pick a different room type. The suite was a bit too much for what we needed for two nights. And the suite we were in was in a part of the hotel far away from the water park, we'd prefer something a bit closer. I'm happy to hear your check-in went smoothy and the accommodations were to your liking. I'm pleased to hear your food was enjoyable and the service was satisfactory! We take water quality extremely seriously.
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We have also put in place a certified pool licensed professional who manually checks chlorine levels periodically throughout the day. The Health Department does mandate regular checks and makes periodic unplanned visits to ensure we meet standards. Our process exceeds this minimum requirement. We do understand that external factors can be involved from time to time and appreciate your understanding for needing to close the wave pool for a brief period of time in oder to ensure our guests stay safe in our park.
As far as your concerns with housekeeping - I can assure you each guest room is supposed to be cleaned thoroughly each day and this should have been taken care of. I'd like to look into this to be sure the drain stopper has been fixed and the proper team members have been coached on DND signs. Can you please email us at OHConnect kalahariresorts with a copy of your review and name your reservation was under? Thank you, Kassie.
Stayed for dance convention and kids liked it a lot. Swim areas are bigger than the great wolf lodge by Cincinnati and seemed pretty clean - only a few whiffs of urine. Food was reasonably priced and same with alcohol. This place has to rack in the dough - it was busy even in mid October. Regular room was ok but.
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It sure why sink is out of bathroom - made it annoying when one got up to use the bathroom each day somewhere between am. Hi evolutionary24, It's great to hear your group enjoyed the waterpark during a dance convention last month. I am concerned with your comments about "whiffs of urine. We do understand that external factors can be involved from time to time and would like to learn more about your experience in order to continue to provide the best possible Kalahari experience for all of our guests.
Happy to hear you enjoyed our dining options and adult beverages as well. Most guests find it enjoyable and efficient. Thank you again for your review, Kassie. The entrance of Kalahari is beautiful at night! Long walk through the resort. The staff were friendly. We had to walk outside to get to our suite; a staff member walked with us in the cold to show the room and told us the alternate way through the resort. Waterpark was huge and fun-filled.
And of course, long lines - especially during school holidays. Hi MAria, Thank you for your review! I'm glad to hear you were able to enjoy the view of our resort at night!
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I agree, it really is breathtaking. I'm not sure why our staff would have escorted you to your room outside rather than through the resort, but I'm happy to hear he did inform you of the alternate route through the resort. Sorry for the confusion with that! It's great to know you enjoyed the waterpark and all it has to offer. I hope we see you again soon, Kassie. As soon as you walk in, it's just so majestic. Staff are always super nice and helpful. Always make me feel like i'm a celebrity lol. There was a lady at the front desk who was one of the nicest people i've ever come across and she gave me and my kids courtesy breakfast vouchers.
Oh and the breakfast?! I've never seen a breakfast buffet put together so well. It's definitely worth it. The water park is great. The life guards are always watching and making sure the kids are being safe and on top of life vest for the little ones.
They have two, so make sure you check out the one with the swim up bar. The arcade is fun but it is on the pricey side. The rooms are fantastic!
I've stayed here many times and never had an issue. If you are with a large group, get a combination suite! It's like having a large apartment. It has a full kitchen and you can bring your own groceries. Sign up for the beat the clock deals is a must! I hope this helps. I'm on their website as I type to find a good deal so that I can go back lol. While they upgraded us to a family suite room, 2 bedrooms,2 bathrooms room, from a hut room, the carpet was not the cleanest , one of the bathtub has a patch on it and when u stepped on it it felt y like your foot went thru it.
The resort as always is full of activities and we had a lot of fun, but beware everything is very expensive.
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I'd like to learn more about this. Flights Restaurants Things to do. Profile Sign up. Log in to get trip updates and message other travelers. Lowest prices for your stay. The deal also includes an all-day pass to the indoor theme park which is not usually included in room ressies and of course, access to the indoor and outdoor waterparks.
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Did you check under the "specials" tab on their website? The deal we got was a "two night stay" special. Good luck with finding a deal! Joined Jun 2, They are usually last minute specials. They do have a list of their current specials on their website by month. I don't know if you have checked it out online or not. It seems like they are doing more of those kind of last minute specials to fill rooms. Joined Apr 9, Deals are hard to come by. A stay during the week, you may luck out. The beat the clock is probably your best bet.
But like the previous poster mentioned, its last minute. We live an hour from Sandusky. This is the BEST indoor waterpark in the area. Nothing else compares. I too have had better luck calling directly to the reservation line. They will run down all the specials available. Good luck, your family will LOVE this place. Joined Sep 7, Hey there I agree with calling them - sometimes that is the best way to get a deal.
I'll do the old Barring that, check with the travelsite Travelzoo. You must log in or register to reply here. Disney News and Updates.